Senior expertise across Customer Success, Customer Experience and AI advisory. Without the full-time overhead.Proven Customer Success, CX and AI expertise. Without the full-time commitment.
You don't have months to hire, onboard and train. Get experienced, founder-led advisory and execution from 5 to 40 hours a week—with clear scope, practical deliverables and no drawn-out sales process.
Get experienced, founder-led execution from 5 to 40 hours a week. No lengthy hiring process.
All prices in CAD. Starting rates are indicative; final scope and terms are confirmed in writing. Taxes and third-party costs are additional.
FRACTIONAL CUSTOMER SUCCESS LEADERSHIP
The right level of leadership. On your terms.
No full-time hiring commitment. No unnecessary overhead. Choose the engagement that fits your business.
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CS Leadership Partner10 hours/week
$5,500/mo
Monthly retainers in CAD, subject to availability. Scope, minimum term and scheduling are confirmed in writing. Taxes extra; results are not guaranteed.
Five structured hours focused on one Customer Success challenge. Receive a concise assessment, a prioritized action plan and a walkthrough of recommendations—before deciding whether to engage further.
One introductory QuickStart per eligible company · Defined scope · Subject to availability · No obligation to purchase
Not five hours of open-ended staffing. A focused introduction designed to give you a useful result and a clear sense of how Sliccent works.
30 MIN
01 · Align
Understand one specific Customer Success challenge and agree on the scope.
2 HOURS
02 · Assess
Review relevant information, identify gaps and focus on the highest-value opportunities.
2 HOURS
03 · Recommend
Prepare a concise, prioritized action plan with practical next steps and suggested ownership.
30 MIN
04 · Walk through
Review findings together, answer questions and agree on sensible next steps.
WHAT YOU WALK AWAY WITH
A focused assessment and a prioritized action plan.
One defined challenge, recommendations you can use and no obligation to buy. For qualified B2B companies; one QuickStart per company, subject to fit and availability. Exact activities and deliverables are agreed in advance.
Specific responsibilities, tangible outputs and an operating rhythm that fits your business. We agree the exact scope before starting.
01
Retention & renewals
Account health reviews, churn-risk registers, renewal governance and mitigation plans.
02
Executive engagement
QBRs, executive stakeholder communication, cadence calls and action follow-through.
03
Escalation ownership
Cross-functional issue coordination, escalation tracking and closure discipline.
04
Onboarding & education
Customer onboarding journeys, adoption milestones and enablement plans.
05
CS operations
SOPs, KPIs, dashboards, operating cadences and management reporting.
06
Customer intelligence
Surveys, feedback loops, customer insights and churn analysis.
07
Team enablement
Coaching, employee training, playbooks and enablement certification plans.
08
Lifecycle improvement
Automation opportunities, customer touchpoints and AI-ready workflow improvements.
Who we help
Built for technology businesses ready for their next stage of Customer Success.
01
Growing SaaS teams
Need experienced Customer Success leadership and an operating structure without hiring a full-time VP.
02
Established technology companies
Need stronger customer health visibility, renewal governance, executive engagement and expansion coordination.
03
Support & Customer Experience organizations
Need clearer processes, actionable reporting and practical AI opportunities.
Why fractional leadership?
Skip the hiring delay. Keep the leadership.
Bring experienced leadership into the work at the stage and scope your business needs.
F
TRADITIONAL MODEL
Full-time executive hire
− Permanent executive headcount and fixed overhead
− A full-time role before priorities and scope are proven
− Longer hiring process before experienced guidance begins
OR
SLICCENT
Fractional leadership
✓ Senior experience matched to agreed priorities
✓ Flexible, clearly scoped engagement and capacity
✓ Practical execution, accountable owners and measured priorities
Engagements focus on clear work and agreed measures. Business results depend on each organization and are not guaranteed.
A DIFFERENT WAY TO BUILD LEADERSHIP
What if your next great leader is already on your team?
You don't always need to choose between waiting for a seasoned hire and asking emerging talent to navigate unfamiliar challenges alone.
Consider a third path.
Put experienced fractional expertise to work today. Let your rising talent learn alongside someone who has solved similar problems many times before. Then gradually transfer the knowledge, confidence and ownership back into your organization.
01
ExecuteDeliver now
Experienced specialists take on critical work and drive practical results.
02
EnableGrow together
Work shoulder to shoulder with emerging leaders, coaching and transferring know-how.
03
EmpowerOwn tomorrow
Shift ownership to your increasingly capable internal team at a sustainable pace.
Expertise today. Capability tomorrow.
The goal isn't permanent dependence on outside experts. It's to leave your people and your business stronger than we found them.
No lengthy onboarding. Just a clear path to execution.
We respect your time. Select a defined engagement, align on what matters, and get experienced leadership working on your priorities—without weeks of unnecessary sales meetings.
01
CHOOSE
Select your engagement
Review published prices, choose your capacity and share your priorities. No discovery call just to find out the cost.
02
ALIGN
One focused conversation
Confirm fit, deliverables, access, expectations and terms. We aim for a straightforward agreement, not a prolonged proposal cycle.
03
EXECUTE
Get to work
Once agreed and access is ready, start the scoped work with clear owners, a practical cadence and visible progress.
WHAT THE FIRST 30 DAYS CAN LOOK LIKE
Momentum you can see.
Illustrative roadmap for a suitable ongoing leadership engagement. The actual plan is scaled to your package and priorities.
WEEK 01
Prioritize
Review customer health, urgent risks and current operating realities.
WEEK 02
Take action
Start agreed customer engagement and establish owners.
WEEK 03
Build momentum
Strengthen cadence, reporting and the highest-priority processes.
WEEK 04
Show progress
Review completed actions, remaining risks and next priorities.
READY TO MOVE?
Your business doesn't need another lengthy sales process.
Choose an engagement and let's make the first conversation count.
We prefer informed decisions over lengthy sales cycles.
What is the complimentary 5-hour QuickStart?
For eligible B2B companies, we offer a one-time, no-cost introductory engagement focused on one clearly defined Customer Success challenge. The typical format is 30 minutes to align, 2 hours to assess, 2 hours to develop recommendations and 30 minutes to review the action plan. We confirm the specific scope and availability first. This is not general-purpose staffing, and no paid commitment is required.
Do we have to hire you full-time?
No. Fractional engagements can be scoped from 5 to 40 hours per week, depending on availability and your needs.
Can we work hourly or on retainer?
Yes. Both models are available. We agree the hours, fees, scope and billing terms in writing before work starts.
What happens after we submit a request?
We review your selected offer and priorities, confirm fit and availability, then move toward a concise agreement and kickoff. A short alignment call may be necessary.
How quickly can you start?
As soon as practical after scope, scheduling, agreement and necessary access are confirmed. We don't promise a start date before checking availability.
Are your prices final?
The HealthCheck has a proposed fixed starting scope. Fractional and AI Sprint pricing are starting references. Final commercial terms depend on the agreed work and are confirmed in a written proposal.
Do you replace our existing CS team?
Not necessarily. We can lead, coach, complement or help build your Customer Success capability, depending on the engagement.
FOUNDER-LED ADVISORY
25+
Years of enterprise experience
Customer Success · Enterprise Support · Executive Leadership
Experience at the table. From day one.
FOUNDER-LED. EXECUTION-FOCUSED.
Experience you don't have to hire for.
Mannan Mohammed, Founder, brings more than 25 years of experience across enterprise technology support, Customer Success, customer advocacy and operational leadership, including roles with Rocket Software, ASG Technologies and HP/HPE.
Complex customer environments. Executive stakeholders. Global technical teams. Sliccent combines senior judgment with hands-on operating discipline, analytics and practical AI enablement.
No junior handoffs. No unnecessary ramp-up. Founder-led attention to the priorities you agree on.
These credentials reflect the founder's career experience, not client results or engagements delivered by Sliccent.
